Effective July 2026. Questions: support@primerow.app.
PrimeRow is an alert-only service. We watch publicly available seat-availability pages for showtimes you select and notify you when seats matching your preferences become available. That is the entire service.
We never buy, hold, reserve, or resell tickets, and we never act on your behalf at any theater or ticketing platform. When you receive an alert, you buy your own ticket directly from the theater or its ticketing provider, at that provider's price. PrimeRow is not a ticket seller, broker, reseller, or marketplace.
Not affiliated with any theater, studio, or ticketing platform. All venue, chain, film, and platform names, where they appear, are used only to describe what you are watching. We claim no partnership, sponsorship, or endorsement by any of them.
A watch is one showtime-set plus one seat-preference rule, monitored until the show starts or you cancel. A date range covering many showtimes at one theater counts as one watch. You buy watches as credits ($2.99 for one, $7.99 for three, $19.99 for ten). Credits do not expire.
If a watch expires and we never sent you an alert for seats meeting your minimum tier, we automatically return the credit — no request needed. On web you may instead choose a refund to your card (see the Refund policy).
An alert fired = watch consumed. Once we send you a qualifying alert, that watch has done its job and the credit is spent, whether or not you complete a purchase — seats reopen and resell on the theater's timeline, not ours, and we cannot control whether a seat is still available by the time you tap. Alerts sent only in reduced-fidelity ("degraded") mode, which report a sellout change rather than a specific qualifying seat, do not count as a fired alert for the guarantee.
You may cancel any active watch from your status link. If you cancel within one hour of purchase and before any alert has fired, your credit is returned automatically. Otherwise the credit is not returned.
You will not resell, redistribute, or scrape PrimeRow alerts; use the service to facilitate ticket scalping; or attempt to overload or reverse-engineer the service. Alerts are for your personal use in buying tickets at face value.
Seat data comes from third-party pages that can change, break, or go dark without notice. We work to keep alerts fast and accurate, but we do not warrant that any seat will be available when you act, or that every reopening will be detected. When a data source is unavailable, affected watches are paused and their time extended by the outage duration.
Web payments are processed by Stripe; we never see or store your card details. Applicable sales tax is calculated and collected at checkout.
The service is provided "as is." To the maximum extent permitted by law, PrimeRow's total liability for any claim is limited to the amount you paid us in the prior three months. We are not liable for ticket prices, sold-out shows, or the acts of any theater or ticketing platform.
PrimeRow LLC, 1 Registered Agent Way, City, ST 00000
support@primerow.app