Effective July 2026. Questions: support@primerow.app.
We collect only what we need to deliver the alerts you ask for:
| Data | Why | How long |
|---|---|---|
| Email address | Send your alerts, your status link, and receipts | Until you delete your account (plus up to 30 days of backup lag) |
| Mobile number (optional) | Send SMS alerts, only if you check the consent box | Same as above; removed the moment you turn SMS off or delete your data |
| Your watches (movie, theater, dates, seat preferences) | This is the product — it's what we watch for you | Deleted with your account; otherwise up to 12 months after a watch expires |
| Purchase records (payment reference, credit balance) | Entitlements, refunds, and tax records | Kept as tax law requires, then stripped of anything identifying you |
| Alert log (what fired, when, how it was delivered) | Honoring the guarantee and support | Up to 12 months |
Solely to deliver the alerts you requested and to run the guarantee. Nothing else.
We do not sell or rent your data. We run no advertising, no third-party analytics, and no tracking SDKs. We do not collect precise location, contacts, or your payment card details (Stripe holds those). We only watch public seat-availability pages.
You can export or delete your data at any time. Deletion is available directly from your status link ("Delete my data") and removes your email, mobile number, and every watch immediately; you can also email us. Purchase records are retained for tax law but dissociated from you.
PrimeRow is for ages 13 and up. We do not knowingly collect data from anyone under 13.
PrimeRow LLC, 1 Registered Agent Way, City, ST 00000
support@primerow.app